XeVision® Returns & Warranty Policy for HID and LED products
Due to the nature of the products offered by XeVision®, we reserve the right to accept returns at our discretion. If a return is approved, there will be a 15% restocking fee. An RMA # must be received from XeVision® prior to returning the items. We will assist you with choosing the correct products but we cannot be responsible if the product is not correct for your application. Demo fitment units for aircraft lights are available by deposit if you are unsure of the correct unit.
Warranty and Exclusions
XeVision™ warranty covers the HID lamp, LED lamps, ballast, and other specified XeVision® components. Warranty is only valid with proof of sale from XeVision®. Warranty only covers the replacement parts for the original purchaser and does not include installation. The replaced item is only covered for the remainder of the original warranty. The purpose of the warranty is only to protect the purchaser from manufacturing quality defects, which develop under normal use.
Our 35-watt system is warranted against failure for a period of five (5) years from the purchase date or 3,000 hours of operation, whichever occurs first. Our 50-watt system is warranted for five (5) years or 2,000 hours, whichever occurs first.
Our 35-watt work lights are warranted for one (1) year or 3,000 hours, whichever occurs first.
Our 50-watt work lights are warranted for one (1) year or 2,000 hours, whichever occurs first.
Our 100 W LED light fixtures are warranted for five (5) years or 2,000 hours, whichever occurs first.
Our pulsing module is warranted for five (5) years or 2,000 hours, whichever occurs first as long as it is used with a XeVision® ballast, otherwise, the warranty on the pulsing unit is invalid. The pulsing unit must be installed in a suitable location that is dry and without excessive heat.
Lamp & Bulb Operation
The lamp must not be turned on and used in an un-pressurized environment above 35,000 ft. ISA; doing so voids the warranty. Note: Consider these new altitude limits and associated cold temperatures, when choosing a mounting location for the electronic ballast. The operating temperature limits shown on its label must be maintained. These limits as shown on the ballast are -40º C to +85º C (+105º C). Use of any pulsing system other than the XeVision® pulsing unit voids the warranty on both lamp and ballast.
Operating the lamp contrary to the included warnings in the installation instructions also voids the warranty.
The lamp is shipped installed in a watertight reflector housing with a tamper-proof seal. Any tampering with the seal will void the warranty. There are no user-serviceable parts in either the igniter or the ballast. Warranty does not cover breakage due to improper installation or handling, nor do we cover explosion (extremely rare) due to improper handling or use. This warranty is void in the case of accidental misuse, and/or improper electrical or mechanical installation. This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, submersion, dropping or any other type of impact. ANY unauthorized modification to the system or operation with defective landing light housing will automatically void the warranty.
The replacement warranty applies to all XeVision® HID "bulbs" with this additional disclaimer: For products sold with an integral lens bonded to the reflector housing, if the lens is removed it voids the lamp warranty. For products sold without a bonded-on lens (XV-19 and XV-16), a maximum of one bulb per unit purchased will be covered under warranty. Our normal warranty return and assessment will still be required to qualify for this single replacement policy. (The reason for this limitation on these models is that we cannot control the proper treatment of the bulb by the user in "non-tamper-proof" models). In any event, if the bulb (glass portion) is touched with human hands, the "bulb" warranty is void.
Except for the Limited Warranty stated above, there is no warranty of XeVision® products or any part thereof, whether expressed or implied.
XeVision® will not be liable for any loss or damage, whether incidental, indirect, consequential, special or otherwise arising from the installation or use of this product. XeVision® and its representatives’ maximum liability shall not, in any case, exceed the purchase price of your XeVision® HID lights.
In no event shall XeVision®, or any distributor be liable for any damages whatsoever (including without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profit, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a XeVision® product. XeVision® reserves the right to change the design and function of its products without notice or any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state. In the case of litigation, all claims must be filed in Weber County, Utah, USA.
Repair or Replacement
If a XeVision® product is suspected of being defective, please contact XeVision® to obtain an RMA#. Upon receiving an RMA#, product must be submitted freight prepaid to XeVision®. The receipt or other proof of purchase and a description of the problem must be included. The returned product will be inspected by our technicians. If the product is found to be defective and covered by this Limited Warranty, the sole remedy is repair or replacement, at XeVision’s™ option. A repaired or replacement product will be shipped back at no charge (excluding shipping), and will be warranted to be free from defects in workmanship and material under normal use for the remainder of the original warranty. This Limited Warranty does not cover shipping, removal, installation, or reinstallation costs. Do not return the product without an RMA number. Return Merchandise Authorization (RMA) application can be downloaded from this web site. Please send the completed application to our Customer Service Department by e-mail, fax, or US postal. Our Customer Service agent will contact you with an RMA number and instructions.